Product assistance conditions

INSTRUCTIONS:

• To access the assistance service you can send us a request via the RMA (Return Merchandise Authorization). Fill all the required fields in the form on the page FORM RMA
• The RMA procedure does not provide, except for special cases, the direct replacement of the product
• Times to solve the problem depends exclusively on the nature of the same, it will be our care to make them as short as possible
• Repairs may be subject to costs that if higher than XX euros will be communicated before execution.
• After completing and sending the form you will receive an email confirming the opening of the assistance ticket.
• To speed up the assistance procedure it is important to respond to the email received by attaching detailed photos of the product.
• Before sending the product, please wait for the response of our customer service from which you will receive all the instructions on how to proceed.
• Once the email with the shipping data has been received, prepare a package containing the product. Pack it well to prevent any shocks from damaging it.
• Print the email confirming the opening of the assistance ticket and insert it together with the product and send everything to the communicated address
• For products under warranty it is also necessary to attach a copy of the invoice or the receipt as proof of the purchase date.

GENERAL CONDITIONS TO BE ACCEPTED

• The RMA procedure does not provide, except for special cases, the direct replacement of the product
• Times to solve the problem depends exclusively on the nature of the same, it will be our care to make them as short as possible. The maximum repair time is 4 weeks
• Repairs may be subject to costs that if higher than XX euros will be communicated before execution within XX days of receipt of the goods
• For products under warranty it is also necessary to attach a copy of the invoice or receipt as proof of the date of purchase. The lack of this documentation makes the right to use the guarantee lapse
• The warranty covers only manufacturing defects and non compliance of the product with the specifications declared by the manufacture

The warranty is not valid if:

• The defect or damage has been caused in whole or in part by a non-compliant use of the product, as a power supply to an incorrect voltage, incorrect positioning of the product that causes overheating damage for overlapping the heating parts, or by the non-compliance of the instructions provided by the manufacturer
• The product has undergone repairs or interventions carried out by unauthorized persons from the manufacturer
• more than XX months have passed since the date of purchase or if you do not have the receipt proving the date of purchase

The product may not be repairable. We will communicate it and provide a possible alternative.

SHIPPING COSTS:

Shipping costs to Rimatek Srl and return to the customer are charged to the customer. If the product is under warranty, the costs of return from Rimatek to the customer of the repaired product will not be counted.
In the event that a payment is due for the repair, the product will be returned only after receiving the credit of the transfer with the payment of the repair costs